Cookie Policy

In common with many other websites, VENTURE Credit Union Co-operative Society Limited (“we”, “our”, “VCU”) use small files called cookies to help provide you with the best possible online experience.

The purpose of this Cookie Policy is to inform you about what cookies are, how we use them, and what you can do to control them. This policy relates to https://www.venturecreditunion.com/ (“the Website”) only.

Who are we?

We are VENTURE Credit Union Co-operative Society Limited. Our contact details are as follows: +1 (868) 225-4VCU.

We are a Credit Union Co-operative Society registered under the Co-operative Societies Act Chap. 81:03 of the Revised Laws of Trinidad and Tobago. We offer a number of financial products and services including (but not limited to) vehicle, education and medical loans, mortgages, home repairs, debt consolidation, savings, health plans and insurance. The Website contains information about our society, our team, news and announcement, our products and services and access to our E-Services portal for registered members of VCU.

Please note that we may update this cookie policy at any time. Any changes we may make to our cookie policy in the future will be posted on this page. Please check back frequently to see any updates or changes made.

What are cookies?

A cookie is a small text file that is placed on your computer, tablet, or smartphone by websites that you visit. They are generally used to make websites function more efficiently. They can allow you to access information that, perhaps, is limited to you as a registered user, or to remember your preferences. They also provide information to those operating a website, for example counting the number of people looking at a website, where they come from, or the type of browser/device they use.

We use cookies and similar technologies on our Website to recognise repeat users, facilitate user’s ongoing access to our Website and permit us to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a user’s system and damages files. Cookies work by assigning a unique number to the user that has no meaning outside the assigning website.

By using and browsing the Website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the Website. You can turn off cookies in most browsers, but doing so may restrict your use of the Website and/or delay or affect the way in which it operates.

Who sets these cookies?

Both first-party and third-party cookies are used on the Website.

First-party cookies are cookies set by us and which enable the Website to work as you might expect it. They are also used to give us anonymised data about how the Website is being used, the browser, the type of device accessing it and where, generally, the device is located.

Third-party cookies are set by others but may also enable us to learn more about our visitors/customers (allowing us to provide a more personalised service) or in connection with advertising.

We will ask for your permission to place cookies on your device, except where it is essential for us to use them in order to provide you with a service that you have requested. Consent to the use of cookies may be withdrawn at any stage, but it is likely to affect your use of the Website.

How do we use cookies?

We use cookies in a number of ways to improve your experience of using our website. These include:

        keeping you signed-in to the Website;

        learning how you use the Website;

        showing you content that is relevant to you; and

        showing you products and services that are relevant to you.

The cookies that we use fall into six (6) distinct groups.

        Essential: these cookies are necessary for the operation of the Website, or essential to the provision of the services you have requested. These include, for example, cookies that allow you, as a subscriber to our services, to stay logged in to your account and to access information, sections of the Website, or services not generally available to non-subscribers. If you block these cookies you will not be able to access these services.

        Performance: these cookies measure how often you visit the Website and how you use them. They also allow us to calculate the number of visitors to the Website, see what those visitors do on the Website, how long they spend on the Website, and which links they click. These cookies help us to improve how the Website works and enables us to make changes so that users stay longer or return more often. If you block these cookies, we will not be able to improve our services as easily.

        Targeting: similar to performance cookies, these cookies tell us which pages you visit, and the links you follow, so that we can make the Website more relevant to your interests. If you block these cookies, we will be unable to improve the experience our users get from the Website.

        Functionality: these cookies make sure that you and your preferences are remembered when you return to our site. That means that you can store data that you wish to return to, complete logs as to what you have seen/used on the Website, and generally allow us to provide you with a more personalised experience. If you block these cookies, you may have reduced functionality, or may not be able to store personal preferences.

        Advertising: these collect information about your visit to the Website, such as what you have looked at and the links you have followed, so that we can target our advertising at you, or exclude certain types of advertising that would not interest you. We can also gather information about your browser, device and your IP address. If you block these cookies, you may receive advertising that is not relevant to you.

        Third party cookies: these are used where we use third-party applications on the Website to customise the services that we provide, or to provide an increased functionality. They may relate to the use of social media, or the use of another complementary service. If you block these cookies, you may not be able to access the services that you want to use.

For how long do our cookies last?

The cookies we use last for different lengths of time. This depends upon the purpose for which they are used.

Session cookies are temporary cookies which are stored only until you leave the Website, or you close your web browser.

Persistent cookies last for a fixed period of time, defined within the cookie, and allow the Website to recognise the device again when the user returns to the Website on that device.

Contact Information

For any questions, concerns, or requests to exercise your rights outlined in this privacy notice, please contact us via email at marketing@venturecu.com, call at 225-4828, or mail us at 2 Noel Street North, Couva 550623 , 63 Rushworth Street, San Fernando and 233 Eastern Main Road.

Changes to this cookie policy

This cookie policy was last updated on 20/03/2024

Any changes to this cookie policy can be found on our website at www.venturecreditunion.com

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