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Home Forums Annual General Meeting 2021 Q&A Customer Service

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    Q: What is being done to continuously improve the service quality?

    A: Please refer to the Member Relations Committee Report on page 30 of VCU’s 2020 Annual Report.

    Q: Why is the Credit Union so bank like?

    A: The Credit Union has improved its internal processes in an effort to protect the interest and investments of our Members. Also, all financial institutions, including Credit Unions, must now comply with the rigorous AML/CFT regulations.

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